Job Description: About the Role
Join our Customer Insights team at Dow Jones, where we drive the understanding of markets, customers, and products from research to testing. Reporting to the VP of Customer Insights, you will focus on Consumer and B2B units, including The Wall Street Journal, Factiva, MarketWatch, and Risk & Compliance. As a Quantitative UX Researcher, you'll be pivotal in enhancing digital experiences, using data & insights to inform priorities and ensuring continuous improvement.
You Will:
Lead in helping UX and Product partners understand user needs and behaviours.
Generate insights fueling brainstorming sessions and evaluating designs.
Investigate user behaviour using empirical research methods like logs analysis, survey research, and regression analysis.
Define and measure quantitative UX topics, goals, and metrics collaboratively.
Independently design, create, and analyze quantitive research studies.
Run surveys, experimental design tests, and statistical analyses.
Examine data and product designs, generating hypotheses for high-impact research.
Collaborate with data teams to synthesize insights supporting designers' or product managers' hypotheses.
You Have:
Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
Minimum 3 years of applied product research experience, proficient in statistics and experimental design.
Experience analyzing and presenting behavioral data from Adobe Analytics, UserZoom, and Optimal Workshop, along with survey design expertise.
Proficiency in statistical analysis software (e.g., SPSS, Qualtrics), data visualization tools (Tableau, BigQuery), and digital product design tools (Figma, Adobe CC, Miro).
Collaboration skills, comfort with professional collaboration tools (Jira, Miro, Confluence, Airtable), and understanding of user-centered design principles.
Our Benefits:
Comprehensive Healthcare Plans
Meal Vouchers
Hybrid working
Remote working available for a portion of the year
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Experience
Job Category: Software Product Engineering
Union Status:
Non-Union role
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.
Req ID: 40883
