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Job Information

Dow Jones Lead, Product & Customer Experience Workshops in NEW YORK, New York

Job Description:

Excellence in news demands excellence in our customers’ experiences. Our Experience Group brings together Product, UX, Technology, Program Management, and Customer Research with a single purpose: to connect people to the news that matters most, when and where they need it, by creatively defining and building connected, innovative and sustainable experiences/products that are data informed and with a customer lens.

We are looking for a Lead to run Product & Customer Experience (PCX) Workshops to join our Design Operations team. As the Lead, PCX Workshops, you will be responsible for leading, planning, and executing workshops to support the Experience Group to help define and deliver product, program, and UX strategies. You will work closely with Design Ops colleagues to build a facilitation toolkit composed of materials, activities, and frameworks to empower planning and brainstorming across the organization.

This will be a highly collaborative role requiring partnerships with UX Architecture, UX Design, UX Research, Optimization, Customer Intelligence, Technology, Project Management, Product as well as SMEs and Partners across Dow Jones to empower design teams to do their best work.

The Lead, Product & Customer Experience Workshops will report to the Head of Design Ops.

Responsibilities:

  • Utilize industry leading creative methodologies to model, prototype, and iterate on ways our team works

  • Develop a core toolkit for discovery and ideation

  • Facilitate workshops and brainstorming sessions with PCX team, SMEs and partners across Dow Jones

  • Organize and facilitate specific product development ideation sessions and other creative workshops

  • Conduct discovery sessions with cross functional teams and stakeholders

  • Support the Design Ops team in succeeding and delivering on goals, while continuously seeking out ways to improve our process, capabilities and culture

  • Conduct education and training sessions on team processes and methodologies

  • Help build the culture of the design team and develop a best-in-class workshop and facilitation frameworks

Required Skill Set:

  • 8+ years of experience in developing and delivering workshops and brainstorming sessions in a UX, consulting, product, program, or project management role

  • An understanding of UX and the different crafts that are part of the design family

  • Experience working with creative/design teams, understanding how to integrate process with creative minds

  • Experience working with product, marketing, and brand design teams

  • Familiarity with virtual collaboration tools such as Miro, Figma, Google Meet, and Zoom

  • Strong operational and facilitation skills, with a proven ability to plan, coordinate and execute projects

  • A passion for supporting and enabling people to do their best work

  • Excellent verbal and written communication skills

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at TalentResourceTeam@dowjones.com. Please put “Reasonable Accommodation" in the subject line.

Business Area: TECHNOLOGY - DATA SET/AD TECH

Job Category: Union Status:

Union / No clear and likely Internal Candidate (Employee Only) has been identified

Req ID: 33345

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