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Job Information

Dow Jones Sr. UX Researcher in NEW YORK, New York

Job Description:

The Wall Street Journal is looking for a Sr. UX Researcher to join the WSJ DXS (Digital Experience & Strategy) team. As a UX Researcher, you too will be a voice and advocate, empathizing with and thoroughly understanding goals, desires and preferences of target users. You’ll help to define research methodologies and documentation of WSJ websites, apps, tools, newsletters and off platform experiences. You will collaborate with and work alongside product managers, engineers, editors, research partners, interactive graphics and business stakeholders. Ultimately, you will be helping shape the future of how we deliver news to our customers by measuring and improving our product through customer feedback.

Responsibilities and what you’ll do

  • Work within the User Research, News Insights team, solving problems conceptually and using data, research, and analytics to validate and inform UX decisions for our digital products

  • Work closely with Product, Editorial, Engineering, and Design to define the end-to-end user experience and accessibility

  • Maintain best practices for UX research disciplines at WSJ

  • Define product-related user journeys, wireframes, information architecture, and other required UX documentation with sound and clearly communicated rationale

  • Improve and innovate on the most efficient ways to work by experimenting with new programs and documentation resources

  • Advocate for users in a fast-paced, corporate climate, fostering a shared understanding of the user-centric intersection between design, editorial, the business, and engineering

  • Be an ambassador for UX, promoting the role UX plays in helping deliver world class digital products internally and externally

  • Mentor and coach junior level UX Researchers

  • Facilitate design-thinking and discovery phase workshops

  • Look beyond News and Media sectors, monitoring all relevant technology and design trends, and building a structure for feeding these back into our Products

  • Outputs include: Competitive Audits, Schematics & Wireframes, Mind Maps & User Journeys, Interactive Prototypes, User Testing Questions & Surveys, User Personas, Functional Specs, Sitemaps, Research & Analysis Studies


  • Strong verbal and written communication skills

  • 7+ years of UX Research experience for rich interactive, consumer, or enterprise web applications

  • Bachelor’s Degree in HCI, Communication Design, BFA, or related experience preferred

  • Confident level of knowledge of industry standard digital product design tools (Sketch, Adobe CC, Omnigraffle and prototyping software such as InVision)

  • Expert knowledge of user experience research tools (such as UserZoom)

  • Solid grasp of latest Web and App user experience best practices

  • Understanding of user-centered design principles

  • Proven track record of driving impactful change through smart, data-driven UX implementation

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

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Job Category: IT Development Group

About Us

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

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Req ID: 24037