Dow Jones UX Researcher in NEW YORK, New York

Job Description:

UX Researcher

The Wall Street Journal is looking for a UX Researcher to join the WSJ Design team. As a UX Researcher, you too will be a voice and advocate, empathizing with and thoroughly understanding goals, desires and preferences of target users. You’ll help to define research methodologies and documentation of WSJ websites, apps, tools, newsletters and off platform experiences. You will collaborate with and work alongside product managers, engineers, editors, research partners, interactive graphics and business stakeholders. Ultimately, you will be helping shape the future of how we deliver news to our customers by measuring and improving our product through customer feedback.

Responsibilities and what you’ll do

  • Work within the WSJ Design team, solving problems conceptually and using data, research, and analytics to validate and inform UX decisions for our digital products

  • Work closely with Product, Editorial, Engineering, and Design to define the end-to-end user experience and accessibility

  • Maintain best practices for UX research disciplines at WSJ

  • Define product-related user journeys, wireframes, information architecture, and other required UX documentation with sound and clearly communicated rationale

  • Improve and innovate on the most efficient ways to work by experimenting with new programs and documentation resources

  • Advocate for users in a fast-paced, corporate climate, fostering a shared understanding of the user-centric intersection between design, editorial, the business, and engineering

  • Be an ambassador for UX, promoting the role UX plays in helping deliver world class digital products internally and externally

  • Look beyond News and Media sectors, monitoring all relevant technology and design trends, and building a structure for feeding these back into our Products

  • Outputs include: Competitive Audits, Schematics & Wireframes, Mind Maps & User Journeys, Interactive Prototypes, User Testing Questions & Surveys, User Personas, Functional Specs, Sitemaps, Research & Analysis Studies


  • Strong verbal and written communication skills

  • 5+ years of UX Research experience for rich interactive, consumer, or enterprise web applications

  • Bachelor’s Degree in HCI, Communication Design, BFA, or related experience preferred

  • Expert-level knowledge of industry standard digital product design tools (Sketch, Adobe CC, Omnigraffle and prototyping software such as InVision)

  • Solid grasp of latest Web and App user experience best practices

  • Proficiency with web UI/UX technologies and standards including HTML5, CSS, and JavaScript/JQuery

  • Understanding of user-centered design principles

  • Proven track record of driving impactful change through smart, data-driven UX implementation

Dow Jones , Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets .

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, please reach out to us at . Please put “Reasonable Accommodation" in the subject line.


About Us

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource.Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV).

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